Terms and Conditions
13Suns tailor made travel programs:
Terms and conditions for the 13Suns tailor made Travel programs and tailor made group programs may vary from those shown above. Please ask for details.
Included in escorted programs:
Prices are valid to December 2015 (2016 pricing Details will be subject to final confirmation) and include all accommodations as noted in the itinerary; meals as specified; arrival and departure transfers (regardless of arrival and departure days); fully-guided sightseeing as noted in the itinerary (including park and entrance fees); bottled water supplied during sightseeing; selected beverages with group meals; service of 13Suns Tour director/guide * (please see condition noted below); Handling of two pieces of baggage per person for Internal flights in Ethiopia (other conditions/restrictions may apply for internal routes; please refer to baggage section);
*On group programs:
If a minimum number of passengers are not reached, 13Suns may provide Local guides in each location in place of 13Suns Tour director/guide. Services may also be modified to accommodate a smaller group.
On program extensions: all extensions are locally guided.
**Gratuities on escorted programs:
Gratuities are included for hotel/restaurant staff, porterage, and local guides. Gratuities are not included for the 13Suns tour director/guide or for camp Staff, driver-guide, and driver, where applicable, which are at the traveler’s discretion and should be based on the level of satisfaction with the Service received. Recommended guidelines for each area visited are provided in 13Suns’s pre-tour documentation.
Not included in escorted program:
Passenger travel protection program, International and internal airfares, unless Otherwise noted; costs associated with obtaining Passports or entry visas; airport departure taxes, Unless otherwise noted; excess baggage charges; Gratuities to the 13Suns tour director on escorted Programs as outlined in the gratuities on escorted Programs section; meals other than specified in The itinerary; beverages other than noted in your “Pre-tour documentation,” sightseeing and game Drives not included in the itinerary; personal Expenses such as laundry, communication charges and optional activities(which are subject to Availability)and photographing fees.
All departures are guaranteed, with some dates Subject to a minimum number of passengers to Operate (excepting only cases of force-majeure, which could include any major world event that adversely affects international travel patterns and other circumstances beyond 13Suns’s control). Should the minimum number of passengers not be met, 13Suns will offer one of the following options: Modify the services of the original program to accommodate a smaller group or offer an alternative program. Should no alternative, be Suitable, 13Suns will offer a full refund of all moneys received.
Accommodations (hotel or Camp) and arranged sightseeing are subject to change at any time due to unforeseen Circumstances or circumstances beyond 13Suns’s control. Every effort will be made to operate Programs as planned, but alterations may occur after the final itinerary has been issued. 13Suns also reserves the right to withdraw a tour or any part of it, to make such alterations to the itinerary or the tour inclusions, as it deems necessary or desirable, and to pass on to tour members any expenditures Or losses caused by delays or events beyond its control.
Specific requests Such as adjacent or connecting rooms, bedding requests, smoking or non-smoking rooms and Special dietary needs should be advised at time of booking. Please note that every effort will be made to secure your special request; however, they cannot be guaranteed.
Prices and arrangements:
Quoted program prices include planning, handling and Operational charges, and are based on current rates of exchange, tariffs and taxes as of December 2015. 13Suns reserves the right to increase tour Prices to cover increased costs, tariffs and taxes received after prices are published, and to reflect fluctuations in foreign exchange markets. 13Suns is under no obligation to give breakdown costs involved in any escorted or tailor made programs. Modification of tour content to accommodate a smaller group size will not affect published tour Price.
On programs where immediate check-in has not been included in the program price, 13Suns does request that hotels do their utmost to facilitate this service; however, it is not guaranteed. Most hotels allow check-in to take Place during the mid-afternoon. Should you wish to have your room ready for immediate check-in upon arrival; 13Suns can arrange this for an additional Charge. Please ask for details and prices.
13Suns recommends that you arrive a day or two before the start of your tour to allow time to relax and refresh after your journey and to prepare for the start of your program. 13Suns has negotiated special overnight rates at many Hotels contained within this brochure. Please ask for details at time of booking. Departing Early from the U.S. and Europe is also recommended in the winter months, due to possible flight disruptions and cancellations caused by inclement weather Conditions.
On specified programs some active elements have been incorporated into the itinerary. To enjoy the program as intended, a minimum level of fitness is required. The required Level would be equivalent to what is obtained by routine daily exercise such as golf, jogging, energetic walking, tennis, etc. Activities during the program could include (but are not limited to) Hiking, off-road walking, walking on uneven steep Or cobbled streets, horseback riding, activities taking place in high altitude, off-road mountainous driving and navigating uneven terrain. 13Suns, therefore, will require notice if any participant has any physical or other condition or disability that could create a hazard to himself or herself or to other members of the tour. If the minimum level of fitness is not met for the program selected, 13Suns reserves the right to decline to accept anyone on the trip. 13Suns also reserves the right to remove from the trip, at the participant’s own expense, anyone whose condition is such that it could create a hazard to himself or herself or others, or otherwise impact the enjoyment of other passengers on the Trip. Should you have any questions or need any clarification about a specific tour please ask for details at time of booking.
Tour prices include the handling of two pieces of baggage per person. Weight restrictions on some routes on internal air flights may apply; details will be provided with preliminary tour documentation. Baggage and personal effects are at owner’s risk throughout the travel program. Please check with your international carrier for other baggage restrictions applicable to your international flights.
On non-family programs, unless otherwise indicated on the individual tour page, a Minimum age of 12 years is required.
Passports and visas:
Valid passports are required for travel to the destinations in this program. Check with your travel agent or 13Suns for the latest visa requirements. Please note that other than the listed countries (See list of countries that can obtain a visa on arrival) passport holders are responsible for obtaining the required documentation applicable for entry. Please note also that passports must be valid for six (6) months after the return of your journey and should also have sufficient blank Pages for visas and immigrations stamps. 13Suns cannot be held responsible should you be denied entry to Ethiopia due to non-compliance with these requirements. A copy of your valid passport must be submitted to 13Suns in order to confirm air reservations.
Registration and payment Schedule:
For all programs, a deposit of 25% of the total price per person is required at the time of booking. Final payment is due 60 days prior to departure OR can be paid on arrival only if an agreement with 13Suns Tours reached to do so. If your reservation is made within 60 days of departure, 35% of the total price per person should be deposited at the time of the request in order to secure confirmation. If your reservation is made within 30 days of departure, 50% of the total price per person should be deposited at the time of the request in order to secure confirmation. Payment of the remaining balance should be paid immediately after getting confirmation OR can be paid on arrival only if an agreement with 13Suns Tours reached to do so.
Cancellations received by 13Suns 30 days or more prior to departure will be Subject to a 15% of the total price per person/per tour cancellation Fee; 29-15 days, will be subject to 20% of the ground price; 14 or less will be 100% of the ground Price. A 20% cancellation Charge applies to internal air tickets cancelled less than 14 days prior to departure, where applicable.
Cancellation charges for extra services:
Additional hotel nights and other extra services booked in connection with 13Suns programs are subject to the following: Cancellations received 61 or more days prior to The service will be refunded in full; cancellations Received 60-30 days in advance will be charged 50% of the price; cancellations received less Than 30 days in advance will be charged 100% Of the price.
Up on request 13Suns can advise and provide both international and domestic airfares. Please note that some fares are special 13Suns promotional fares, which cannot be combined with any other promotional, offer and are subject to availability. Fares are also available from other major U.S. cities and European cities. We recommend ET (Ethiopian Airlines) and LH (Lufthansa airlines) for international flights to and from Addis Ababa, Ethiopia. All international and internal air quotes are subject to change and can carry penalties and surcharges, until final Payment has been received by 13Suns.Flight confirmation is based on availability. Please note that certain airfares are subject to a Service fee. Should you cancel or change your air reservation before or after your departure, cancellation penalties may apply. Air reservations Will not be confirmed until a Passport copy is received by 13Suns.All airfares and conditions thereof are those in effect as of July 2010 and are Subject to change until final payment for Your tour has been received by 13Suns. Airlines concerned are not to be held responsible for any act, omission or event during the time passengers are not on board their planes or conveyances. These programs may use the services of any IATA carrier. International air carriers are Subject to international air conventions limiting their liability. The limitations of liability are Contained on the reverse side of the airline ticket or e-ticket receipt, or on the carrier’s web site. The passage contract in use by these Companies, when issued, shall constitute the sole Contract between the companies and the purchaser of these travel programs and/or passage.
Claims and refunds:
Refunds are not made for any missed services, except for verifiable extenuating circumstances. Please see our limits on 13Suns Tours P.L.C. responsibility clause on this page. For verifiable claims to be considered, they must be received in writing within 30 days of the termination of the program and be accompanied by supporting documentation and/or a statement from the 13Suns tour director verifying the claim. Any adjustment considered would be based on the actual price of the services involved and not on a per diem basis. Adjustments will not be made for unused sightseeing trips or meals. 13Suns will not accept any liability for any claims that are not received within 30 days of the termination of your travel program. All claims for days missed while traveling should be made in writing within 30 days of the termination of the program.
Photography during travel:
13Suns reserves the right to take photographs during the operation of any program or part thereof and to use them for promotional purposes. By booking a program with 13Suns, program members agree to allow their images to be used in such photographs. Program members who prefer that their images not be used are asked to identify himself or herself to their tour director at the beginning of their program.
Limits on 13Suns’s responsibility:
13Suns Tours P.L.C., its employees, shareholders, officers, directors, successors, agents and assigns (collectively 13Suns), does not own or operate any entity which is to or does provide goods or services for your trip. It purchases transportation (by aircraft, coach, train, vessel or otherwise), hotel and other lodging accommodations, restaurant, ground handling and other services from various independent suppliers (including from time to time other affiliated 13Suns tours companies). All such persons and entities are independent contractors. As a result 13Suns is not liable for any negligent or willful act of any such person or entity or of any third person. In addition and without limitation, 13Suns is Not responsible for any injury, loss, death, inconvenience, delay or damage to personal property in connection with the provision of any Goods or services whether resulting from but not limited to acts of God or force majeure, illness, disease, acts of war, civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, Overbooking or downgrading of services, food Poisoning, mechanical or other failure of aircraft Or other means of transportation or for failure of any transportation mechanism to arrive or depart On time. There are certain inherent risks in adventure travel of the type involved here. These include, but are not limited to, risks of white water rafting, Kayaking and rafting (for example dangers of rapidly moving water, rocks and other submerged Objects, hypothermia, etc), horseback riding, (for Example, unpredictable behavior by the horses, being spooked, etc) hiking, walking safaris, or downhill and in all trips dangers of animals, inaccessibility to medical attention and difficulty in evacuation from remote locations in the case of a medical emergency. Passenger assumes all such risks with regard to these possibilities.
Travel advisories and warnings:
It is the responsibility of the traveler to become informed about the most current travel advisories and warnings by referring to his or her country travel warning against travel to Ethiopia or the specific destination location(s) of the trip, should the traveler still choose to travel, notwithstanding any travel advisory or warning, the traveler assumes all risk of personal injury, death or property damage that may arise out of the events like those advised or warned against.
Any controversy or claim arising out of or relating to these terms and conditions, to the limits on 13Suns’s responsibility clause, to the program, to any information relating in any way to the trip, to the trip itself, or to any products or services related to the trip, shall be settled solely and exclusively by binding arbitration in Addis Ababa, Ethiopia.
The traveler represents that neither he nor she nor anyone traveling with him or her has any physical or other condition or disability that could create a hazard to him or her or other members of the tour. 13Suns reserves the right to decline to accept anyone on a trip. 13Suns reserves the right to remove from the trip, at his or her sole expense, anyone whose condition is such that he or she could create a hazard to himself or others, or otherwise impact the enjoyment of other passengers on the trip.
Any payment to 13Suns constitutes your acceptance of the terms and conditions set out herein and in more specific pre-departure passenger documentation, including the passenger information form.
13Suns Tours accepts Visa and MasterCard credit cards.